We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). APP 1 requires an up-to-date privacy policy describing how personal information is managed. 

1. What we collect

Depending on how you interact with us, we may collect:

• identity and contact details (name, email, suburb/state, phone if you choose to provide it)

• booking and purchase details (services purchased, session details, receipts)

• information you submit through forms or questionnaires (which may include sensitive personal information if you choose to share it)

• website usage data (IP address, device/browser details, pages visited, referral source, cookies/analytics).

2. How we collect it

We collect information when you:

• submit a form, opt in, download a resource, or contact us

• book a session

• purchase a product

• browse the website (via cookies and similar technologies).

3. Why we collect it

We collect and use personal information to:

• provide services and deliver purchases

• respond to enquiries

• manage bookings, payments, and client administration

• send requested resources and service communications

• send marketing communications where you have consented (you can unsubscribe anytime)

• improve our website and offerings

• comply with legal obligations.

(These “purposes” are the type of items APP 1 expects policies to cover.) 

4. Marketing communications

If you opt in, we may send emails about resources, services, or offers. All marketing messages include an unsubscribe option, as required under Australia’s spam rules. 

5. Disclosure to service providers

We may share information with trusted providers who help us run the business (for example, website hosting, email delivery, scheduling, payment processors, analytics). We only share what they need to perform their services.

6. Overseas storage and disclosure

We work with international providers. For example, Squarespace stores site data in data centres across the United States. 

This may involve storing or processing personal information outside Australia.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the APPs, as required by APP 8. 

7. Cookies and analytics

We may use cookies and analytics tools to understand website traffic and improve performance. You can control cookies via your browser settings. Some parts of the Site may not function properly if you disable cookies.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. However, no online transmission is completely secure.

9. Access and correction

You may request access to, or correction of, the personal information we hold about you.

10. Complaints

If you have a complaint about how we handle personal information, contact us via the website contact form. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes

We may update this policy from time to time by publishing a new version on the Site.